Refund, Return & Cancellation Policy
Last Updated: [26-08-2026]
This Refund, Return & Cancellation Policy applies to purchases made through alitanutraceuticals.com, operated by Alita Nutraceuticals Pvt. Ltd.
Because our products are nutraceutical/health-related products, returns and exchanges may be subject to product safety, hygiene and applicable regulatory requirements.
1. Order Cancellation
Customers may request cancellation of an order by contacting us as soon as possible after placing the order.
Cancellation requests may not be accepted once an order has been processed, dispatched or handed over to the shipping partner.
If an eligible cancellation is approved after payment, the applicable refund will be processed to the original payment method, subject to applicable payment processing timelines.
2. Damaged Products
If a product is delivered damaged, customers should contact us promptly after delivery.
Please provide:
Order number
Photographs of the outer package
Photographs of the damaged product
Photographs of the shipping label
A brief description of the issue
After verification, we may offer a replacement, refund or other appropriate resolution.
3. Incorrect Product
If you receive a product different from the product ordered, please contact us promptly with your order details and photographs.
After verification, we may arrange a replacement or refund, as applicable.
4. Missing Products
If any product is missing from your order, contact us promptly after delivery.
We may request photographs, package details and other information necessary to investigate the issue.
5. Return Eligibility
Returns may be accepted only where permitted under our policies and applicable law.
For safety and hygiene reasons, opened, used or tampered products may generally not be eligible for return unless the product is defective, damaged, incorrect or otherwise covered by applicable consumer rights.
6. Non-Returnable Situations
A return/refund request may not be accepted where:
The product has been opened or used, except where required by applicable law
The product has been damaged after delivery due to improper handling
The product is returned without the required order information
The issue is reported after an unreasonable period
The customer ordered the wrong product or changed their mind, where applicable law does not require acceptance of such return
7. Refund Processing
Once a refund is approved, the refund will generally be initiated to the original payment method used for the transaction.
The time taken for the amount to reflect in the customer’s account may depend on the payment gateway, bank or financial institution.
8. Shipping Charges
Unless otherwise required by applicable law or specifically approved by us, original shipping charges may not be refundable.
Where the return is due to a damaged, defective or incorrect product attributable to us, the applicable shipping/return costs may be handled by us as determined during the resolution process.
9. Product Quality Complaints
If you believe a product has a quality, packaging or manufacturing issue, please contact us with the product details, batch information and photographs where available.
We may request additional information to investigate the complaint.
10. How to Contact Us
For cancellation, return or refund requests, please contact:
Alita Nutraceuticals Pvt. Ltd.
4th Floor, Mind Space, Off Link Road,
Malad, Mumbai – 400064, India
Phone: +91 98760 55816
Email: contact@alitanutraceuticals.com
Please mention your order number in your communication.
11. Policy Changes
We reserve the right to update this policy from time to time. Any updated version will be published on this page.