Shipping & Delivery Policy
Last Updated: [27-08-2026]
This Shipping & Delivery Policy applies to purchases made through alitanutraceuticals.com, operated by Alita Nutraceuticals Pvt. Ltd.
1. Order Processing
Orders are normally processed after successful confirmation of payment and order details.
Processing time may vary depending on product availability, order volume and other operational circumstances.
2. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
Full name
House/Flat/Building number
Street/locality
City
State
PIN code
Contact telephone number
Alita Nutraceuticals Pvt. Ltd. shall not be responsible for delivery failures caused by an incorrect, incomplete or inaccurate address provided by the customer.
3. Delivery Timeline
Estimated delivery timelines may vary depending on the destination and availability of courier services.
The estimated delivery date shown during checkout or communicated after ordering is only an estimate and is not a guaranteed delivery date.
Delivery may be delayed due to circumstances including:
Weather conditions
Natural disasters
Public holidays
Strikes
Courier disruptions
Transportation issues
Incorrect address or contact information
Remote delivery locations
Other circumstances beyond our reasonable control
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process or communicated to the customer before order confirmation.
5. Order Tracking
Where tracking is available, customers may receive shipment tracking information through email, SMS, WhatsApp or other available communication channels.
6. Damaged Package
If a package appears visibly damaged, tampered with or opened at the time of delivery, customers are advised to refuse delivery where possible and contact us immediately.
Customers should retain photographs/videos of the package and product as evidence where appropriate.
7. Wrong or Missing Product
If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible with your order details and supporting photographs.
We will review the issue and provide an appropriate resolution in accordance with our policies.
8. Undelivered / Returned Shipments
If an order cannot be delivered because of an incorrect address, unavailable recipient, repeated delivery failure or refusal to accept the package, additional shipping or re-dispatch charges may apply where permitted.
9. Contact Us
For shipping and delivery-related queries:
Alita Nutraceuticals Pvt. Ltd.
4th Floor, Mind Space, Off Link Road,
Malad, Mumbai – 400064, India
Phone: +91 98760 55816
Email: contact@alitanutraceuticals.com